Gruffin Refund Policy

Last updated: October 13, 2026

30-day refunds

You may request a full refund of a Gruffin subscription payment within 30 calendar days after that payment. This applies to monthly and yearly payments, including renewals. Your statutory rights remain available even if this period has ended.

How to request a refund

Email gruffin@chumscustomremodel.com with your billing email, payment date, and Stripe receipt or invoice number. Do not send card numbers, passwords, or API keys. We may request information needed to verify that you own the subscription.

Approved refunds are returned to the original payment method. The time for a refund to appear depends on your bank and payment provider. If a charge is duplicated, incorrect, or unauthorized, contact us even if more than 30 days have passed.

Cancellation and access

You can cancel future renewals from Gruffin’s Subscription page or its Stripe billing portal. Cancellation alone does not submit a refund request. When a subscription payment is refunded, we cancel its future renewals and end access to the refunded paid period unless we agree with you on another resolution. Canceling without a refund normally preserves access until the end of the paid period.

Third-party charges

This policy covers software subscription payments made to Gruffin. Payments for merchandise, marketplace fees, shipping labels, hosting you purchase separately, and other third-party services are governed by those sellers’ policies.

Contact: gruffin@chumscustomremodel.com.